Getting the Message "Unable to Send the Token at This Time" for certain phone numbers only?
If a user sees “Unable to send the token at this time” when sending a 2FA text token to certain mobile number(s) only, the mobile number has likely previously replied STOP to messages from 501-20.
To fix this:
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On the mobile device for the phone number having issues, start a new text message to 501-20
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Enter START
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Wait for the re-subscribe confirmation message
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Return to User Setup and click Send Token again
Once the number has been re-subscribed, the token should send successfully.
Note: The practice cannot override a mobile carrier text opt-out. The mobile device owner must text START to re-enable messages.
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