Error Level: Claim
Error Message: The claim referenced in the ERA cannot be found.
Actions to Take: User should resolve the error by associating the selected claim from the deposit with a claim that exists in the application. If this claim exists in another system, it may be best to Ignore this error.
- Click Resolve on the Deposit Claim.
- Choose to ignore or to adjust the procedure payment to match the carrier payment.
About this Error: When an ERA is received, it's possible for the paid amount the payer included in the line-level information to be reduced by a claim-level adjustment. If this is the case, you'll want to resolve the payer mismatch error to accordingly reduce the payment recorded in the posting.