Unable to Connect

"Unable to Connect"

My patient is receiving a window that says 'Unable to Connect'.

The invitation link that is sent to the patient’s mobile device will either direct them to their respective application store to download the AnywhereCare app or will automatically start the telehealth session if the app was previously downloaded. 

If the patient receives a window that says, “Unable to Connect”, please instruct the patient to return to the original text/email with the invitation link. By selecting the original link, the session should start automatically.