Session Timer Logging Me Out During AnywhereCare Visit

Session Timer Expires During Telehealth

Why does my session timer log me out of the database during my AnywhereCare visit?

Most users are defaulted to a 60-minute session timer. Meaning that after 60-minutes of no activity, the user will be logged out the database. For providers who utilize an EPCS token to prescribe controlled substances, the session time is set to 15-minutes.

If prompted to Reset the Session Timer from the pop-up, please select the link at the bottom of the pop-up to prevent being logged out of the database and potentially the telehealth session.