Error Level: Deposit
Error Message: Unable to determine ERA payer based on reference code.
Actions to Take: User should resolve the error by setting the payer to one that exists in the application.
- Click Resolve
- Search for the payer to link the deposit to (or Ignore the error).
- Click Save
About this Error: When an ERA is received, there are several value supplied indicating which insurance carrier issued the payment. Most of the time, our application will use these details to select the correct payer in our application. However, sometimes this can not happen.