Result Queues

The My Tasks - Results screen has several different queues that are used to organize results.  This article will explain these various queues, their purpose, and how a result might get here.


Open - Results Received

This queue represents results that have been sent into the application that have not yet been closed.  These results are assigned assigned to either your user or a User Group that your user is apart of.  The person that is assigned to the result at any given moment is called the Processor. Different types of results may be assigned to different processors based on a number of business rules that the practice may configure.  

Default Results Processor

By default, results are returned to the user that was selected in the 'Ordered By' field when the original order was created.  

NOTE: The 'Ordered By' field is found here:  EMR > Orders > Ordered By.  This defaults to the logged in user.  However, there is a User Settings (Default Order By) where this may be set to a specific person automatically.

Normal Results Processor

Some practices may have a process in place where results that are marked as "All Normal' based on the supplied lab values will be automatically routed to a specific user or user group.  This can be controlled through the following Company Setting: Normal Results Processor

To determine "All Normal", the system analyzes the "Flags" supplied for each result value by the lab.  If all values are marked as "N" (normal), then the entire result is considered to be normal. If any values are not normal, then the result would not go through this process.  

Below, you will see the 'Flag' column.  In this example, both a "Low" and "High" value are found as dictated by the lab, therefore this result would not be "All Normal".

Abnormal Results Processor

Some practices may have a process in place where results that are marked as "Abnormal' based on the supplied lab values will be automatically routed to a specific user or user group.  This can be controlled through the following Company Setting: Abnormal Results Processor

To determine "Abnormal", the system analyzes the "Flags" supplied for each result value by the lab.  If any value is marked as something other than "N" (normal), then the entire result is considered to be abnormal.

Below, you will see the 'Flag' column.  In this example, both a "Low" and "High" value are found as dictated by the lab, therefore this result would be "Abnormal"

Unsolicited Results Processor

In the event that a result does not automatically connect back to the correct patient/order, then the order will be assigned to the correct Unsolicited Results user group as defined by the corresponding Company Setting: Company Setting: Unsolicited Results Processor

Open - Results Pending

The Results Pending queue represents orders that have been created, but no results have been received.  These results will be assigned to the user that was selected in the 'Ordered By' field when the order was originally placed.  

Pro Tip

Not all orders necessary expect to have a result returned.  Therefore, you can update a setting for a given order route that will automatically move these type of orders out of the Pending Results list into the 'Closed - No Results' list after a set period of time.  This is controlled via the Closed - "No Results" days setting found on the Service Location setup window.  By way of example, a 'Scheduling' order for Follow-Up in 3 days is unlikely to receive an electronic result.  Therefore, the 'Scheduling' Service Location may have the Closed - No Results days set to 0 so that these orders do not show in this queue

Closed - Completed

The Completed queue represents orders that have had findings entered on a result that was returned and the result has been set to a status of closed.  Results will typically make it into this queue via the Results Review process described below.

Closed - No Results

The No Results queue represents orders that have not had results returned and the result status has been set to a status of closed.  Results will typically make it into this queue because of an automated process that moves results out of the Open - Pending Results queue into the Closed - No Results queue.  This automated process is controlled via the Closed - "No Results" days setting found on the Service Location setup window.

Closed - No Findings

The No Findings queue represents results have been returned, but no finding was ever entered on the result. Results will typically make it into this queue because of an automated process that moves results out of the Open - Results Received queue into the Closed - No Findings queue.  This automated process is controlled via the Closed - "No Findings" days setting found on the Service Location setup window.