Question: Why do I not see the claim I am looking for when adding a new claim to a deposit in the payment posting process?![](//dyzz9obi78pm5.cloudfront.net/app/image/id/5eaf77d76e121c3f1c91576d/n/1588557783274.png)
Solution
If you are experiencing the above issue, please check the following:
- Verify that you have typed in the correct claim ID, PCN, or patient name.
- If the claim is old, you may need to update your user settings: Claim Search Time Period. By default, only claims from the last 365 days are displayed.
Problem/Question: Why do I not see the claim I am looking for when adding a new claim to a deposit in the payment posting process.