This article describes the Customer Support Details screen available for troubleshooting. This screen will run a series of different computer performance and network checks. These details can help determine the root cause of performance issues and guide support on the next steps toward a resolution.
What tests are being run?
Computation Test
The computation test gauges the user's CPU performance by running a series of functions that generate a Fibonacci sequence and then perform calculations upon the generated set. The time it takes to complete these calculations is represented in the table in milliseconds.
Rendering Test
The rendering test will measure the computer's ability to generate and display information within the DOM. The time it takes to complete this is represented in milliseconds.
3rd Party Download Test
The 3rd party download test attempts to retrieve a fixed set of data from an external site outside of iSalus Healthcare. The time it takes to retrieve the information is represented in milliseconds.
OfficeEMR Download Test
Similar to the 3rd party download, this test attempts to retrieve a fixed set of data from within iSalus Healthcare resources. The time it takes to retrieve the data is represented in milliseconds.
