eSkip Trace is an optional feature offered by Data Media built to identify addresses for patients when the address provided was not correct. This is facilitated by querying multiple public databases.
How does it work?
For every patient provided in the statement file:
- Check for invalid or incomplete addresses
- Check for change of address against NCOA
- Check for undeliverable information based on what post office reports back
If any patient shows in one of these files, the process will then compare the patient against public records databases to see if they can find this particular patient's correct address.
If they can, this list of recommendations is sent back to the practice to update the patient file as they see fit so a statement can be delivered to the correct address on the next batch.
Customers are only charged for this service when the patient is actually included in the file.
