Save as Faxable

When an eDocument is faxed and fails conversion, the common solution is to save the original document as faxable and re-send.
This often comes from a deviation from standard scanning best-practices and recommended settings. 

  1. Navigate to the eDocuments portal.

  2. Open the patient via the search.

  3. After accessing the document from the folder cabinets, select the document from the documents list.

  4. In the top toolbar above the document image, click the dropdown next to the Save icon.

  5. Save as Faxable.