Error Level: Claim
Error Message: At least one procedure code cannot be found for claim [Claim ID].
Actions to Take: Please choose to ignore this issue or set the correct deposit claim level/status.
- Click Resolve.
The resolution screen will show the current procedures for the claim as follows:
- Compare the procedures on the claim with those on the ERA and make any necessary changes to the deposit claim level/status. Otherwise, choose to "Ignore" this error.
About this Error: Sometimes claims have procedure lines that are not addressed by incoming ERAs. Previously, because there wasn't a denial being posted, the system was allowing these claims to move to the next level/status. Now, the system will throw an error, "ERA Missing Procedures," allowing the user to find these instances and modify the claim level and status accordingly.