Question: One of our claims has rejected for "National Drug Code must be 11 Bytes". How do I fix this rejection?
Solution: This particular rejection means that the 10-digit National Drug Code (NDC) number from the medication vial is being sent on the claim, instead of the 11-digit billable NDC. To convert an NDC from 10-digits to 11-digits, please follow these steps:
- Open the Claim screen. Right-click over a procedure and select NDC from the menu:
- In the NDC window, select the Procedure Code with the NDC attached.
- Edit the NDC format using this guide, and assistance from clinical staff.
- Save changes.
- After saving your changes on this claim, someone will need to update the Procedure Code NDC as well for future claims. Other claims may also need to be updated.