iSalus Healthcare is integrated directly with Listen360 to help you and your team deliver surveys and collect feedback from your patients. Listen360 provides you with the insights you need to make smarter business decisions, determine which aspects of your customer experience to improve and which will have the biggest impact on your business.
With real-time detractor alerts and nightly email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loyalty that results in personal recommendations from your happy customers.
Also, Listen360 will help improve your online reputation. Satisfied patients can be directed to websites like HealthGrades, Vitals, and Google to post their 5-star reviews about your organization!
This integration will:
- Send patient information to Listen360 upon checkout
- Listen360 will deliver surveys to your patients to collect feedback.
- Patients that provide positive reviews can be directed to websites like Vitals, HealthGrades, and Google to share their reviews online. This, in turn, helps to build your online presence.
- You will receive a nightly e-mail displaying results from the prior day.
- Your team can log in to the Listen360 portal to see responses, reach out to unhappy customers and report on the responses.
