Getting a "Save Place in App" Screen

Problem/Question:

My patient has the app already downloaded but is getting this prompt from a telehealth session link instead of opening the session.

Solution:
The patient is likely on an older version of the Android or iOS. Updating their smartphone or tablet to the current, newest Android OS or iOS should resolve this issue.

When newer OS versions are released, older versions are not supported the same way for Apple and Android devices.