AnywhereCare: The following permissions are required to start a visit.
Why does my patient say that they are getting a message on AnywhereCare that states the following:
The following permissions are required to start a telehealth session: Microphone, Camera, Location Services.
To turn these permission on:
1. Go to your settings. Select AnywhereCare and allow access to the Location, Microphone & Camera.
2. Close the AnywhereCare app.
3. Click on the link you received in the email/text to start your telehealth session.
Solution:This message appears when the user has intentionally or inadvertently selected the 'Do Not Allow' option on their phone when they are prompted.
To fix this, the user should follow the below steps in the message. The steps are specific to the device the patient is using.
For IOS, be sure the settings screen looks like this: