RxHub History Request: Eligibility has not been run for patient

This article will describe the reason you may receive the following error when running the RxHub History for a patient.

Potential Cause

The patient's insurance information is inaccurate or incomplete within the Patient Setup.

Verify Issue

  1. Navigate to the Prescription Pad for the patient in question
  2. Select Coverage

  3. From the top section of Coverage, there will either be a valid or error response. Errors will be indicated in red as shown below.

    • If you see this banner is Red, verify the patient's insurance details with the patient or by reviewing the insurance cards. Modify any details if necessary. (Patient Setup > Insurance)
    • If you see this banner is Blue, contact support for further troubleshooting.