Deleting payments from the Transaction History should typically not be your first step. It completely removes payments from the system, eliminating the original transaction instead of creating a new reversing transaction. Because of this, it can impact past financials.
However, sometimes it's necessary to delete deposit payments from the Transaction History, typically when trying to resolve COB Balancing issues. Reversal of these payments is not allowed, as this has the potential to disrupt the deposit posting/reset processes, so removing Deposit Payments always deletes them.
To do this, perform the following steps:
- Right-click on a line on the Transaction History and select the Reverse Payment or Delete Payment option (whichever is available):
- If asked, confirm your choice to delete the payment.
