Reverse a Credit Card Payment (Quickpay Screen)

To reverse a credit card payment that was taken through the integrated credit card processing portal, follow the step-by-step guide below.

Step-By-Step Instructions

  1. Open the Quickpay screen from a scheduled appointment.

  2. Select the payment that was made by left-clicking on the transaction.

  3. Select the Reversal button at the bottom of the window.

  4. The Receipt Reversal screen will display. The Refund credit card payment checkbox will be checked by default.
    Enter any appropriate comments or reason for the reversal then Save to refund the credit card payment.
  5. If you do NOT want to refund the credit card, make sure that you uncheck the Refund credit card payment box.