Telehealth works with EverHealth Scribe the same as an in-office visit — the only difference is that the patient’s voice comes through a device instead of the room. This article covers the two easiest ways to capture it, and the review-and-send flow that stays exactly the same.
In one sentence
Let one device run the telehealth visit and another capture the audio — either pairing works, and everything after the recording is the same as any other Scribe visit.
Two ways to capture the visit
| Option 1: visit on your phone, Scribe on your computer | Option 2: visit on your computer, Scribe on your phone |
|---|---|
| Run the visit on OfficeEMR Mobile and keep your computer nearby. The browser extension hears the patient through your phone’s speaker while you talk normally. | Run the telehealth visit on your computer and use the EverHealth Scribe iPhone app to capture the audio from your computer’s speaker. |
Both work, and it is entirely your preference. Whichever you choose, keep the speaker volume up and the capturing device close, so Scribe hears both sides of the conversation clearly.
A telehealth visit, start to finish
- Start the telehealth visit and confirm the patient can hear you.
- Let the patient know you’re using a documentation assistant and get their okay — the same consent habit as in the office. See Explaining EverHealth Scribe to patients.
- Select the appointment in Scribe and start recording when the clinical conversation begins.
- After the visit ends, dictate any private findings, assessment, or plan before stopping.
- Stop the recording, review the draft, and select Send to EHR as usual.
Tips for clean telehealth audio
- Speakers, not headphones. If the patient’s voice only plays in your headphones, the capturing device can’t hear it. Play the visit audio out loud.
- Ask the patient to speak up if needed. A quiet connection on their end means a thinner transcript on yours.
- Check the recording indicator before the clinical conversation starts.
Same review standard applies
Telehealth audio can be less crisp than in-room audio, so give the draft the same careful read: medications and doses, numbers, left vs. right, and negations. You own the note.
