Prescription Change Requests sent by pharmacies should be replied to within 24-48 hours of receipt. All prescription change requests should be responded to with at least a denial when possible. In the event that a change request is outdated, follows these steps to delete the change request:
- Access the Prescription Change Requests Task list.
- Select the prescription change request you wish to delete in either the Unsolicited, My Assigned or Pending Change Requests queue.
- Click on the New menu.
- Select the Delete menu option.
