Add a Note to a Claim

Occasionally, you may need to send a note or documentation to a payer on a claim. Traditionally, those notes go in Box 19 of the CMS-1500 Form, or in the NTE field of the 837 Electronic Claim. 

  1. In an open claim, click the Add Information button on the bottom left of the Claim Entry screen.
  2. Under the section Documentation, select Narrative.

  3. Set the Code = ADD-Additional Information. Type the necessary information in the open text box. There is a maximum of 80 characters for an electronic claim, and a maximum of 71 characters for a paper claim. The maximum character total includes spaces.

  4. When completed, click Save, and the Additional Information window will close.