Hold Claims

Hold claims are claims that a user has purposefully changed the claim status to Hold so the claims will not be billed. It is important to not lose track of claims in a Hold status. They should be reviewed periodically to verify the reason they were originally assigned the Hold status still applies.


  1. Click the magnifying glass to open Billing Query.
  2. Double click the claim to open the Edit Claim screen.
  3. Click the Comments button to review comments to see the reason the claim was put on Hold.
  4. If there is not a Hold Comment, Click the Activity Log button to view the user that set the Hold status.

  5. To Remove a Claim from Hold Status change the claim Status to Ready to Send.  It will now show up in Ready for Processing.