How to Generate/Use the Support Pin

When contacting support to create a ticket via phone or email, you will be required to provide a 6-digit PIN to validate your identity during the Support process. This user-level Support PIN is generated within the application and is good for 24 hours.

Generating a Support Pin

  1. Access the iSalus Support Pin option by clicking on the 'keypad icon' in the upper right corner of the application.
  2. When the "Support Pin" window opens, Click Generate.
  3. Provide the 6-digit pin to the support representative when requested. Alternatively, include the pin # on the email request.

    Please be aware that clicking "Regenerate" will generate a new pin. The newly generated pin will be the active pin for validation. Validation is required for tickets created by calling the Support Team at 877.280.6640 or by emailing support@isalushealthcare.com. Please note that generated PINs are valid for only 24 hours. You may also use the "Log a Support Ticket" screen for streamlined validation.