When contacting support to create a ticket via phone or email, you will be required to provide a 6-digit PIN to validate your identity during the Support process. This user-level Support PIN is generated within the application and is good for 24 hours.
Generating a Support Pin
- Access the iSalus Support Pin option by clicking on the 'keypad icon' in the upper right corner of the application.
- When the "Support PIN" window opens, Click Generate.
- Provide the 6-digit PIN to the support representative when requested. Alternatively, include the pin # on the email request.
Please be aware that clicking "Regenerate" will generate a new pin. The newly generated pin will be the active pin for validation. Validation is required for tickets created by calling the Support Team at 877.280.6640 or by emailing support@isalushealthcare.com. Please note that generated PINs are valid for only 24 hours. You may also use the "Log a Support Ticket" screen for streamlined validation.
