Delete a Prescription Refill Request

Prescription Refill Requests sent by pharmacies should be replied to within 24-48 hours of receipt. All prescription refills should be responded to with at least a denial when possible. In the event that a refill request is outdated, follows these steps to delete the refill request: 

  1. Access the Prescription Refill Requests Task list
  2. Select the prescription refill request you wish to delete in either the Unsolicited or Pending Refill Requests queue.

  3. Click on the New menu.

  4. Select the Delete menu option.