What is iSalus Healthcare's policy and plan for Internet Explorer?

iSalus Healthcare is a fully web-based application which requires the use of an internet browser to run the software. Currently, our application runs on various internet browsers including Internet Explorer and Google Chrome.   However, portions of the application may still require that you use the Internet Explorer 11 browser to run the application.

This article will explain iSalus Healthcare's recommendations and plans related to the use of Internet Explorer.  


OfficeEMR began development on the software in 2001.  At the time, Internet Explorer was, by far, the dominant web browser.  Microsoft had nearly 90% market share in those days. Therefore, Internet Explorer sets the standard for web application development.   Because of this, some parts of the application, especially the billing system, relied heavily on features that were only available in Internet Explorer.   Over the years, web application development changed and became more standardized as new browsers like Google Chrome and Safari gained market share.  

Starting in 2016, iSalus Healthcare made a huge push to migrate as much of the application off of the Internet Explorer dependent code and onto a more browser-agnostic solution so that more devices likes iPads and tablets could be used by providers and other staff while moving from room to room to treat patients.  The focus here was ensuring that the EMR, Task Management, and Scheduling features could be used on other browsers.  This goal was achieved in early 2018.

Current State

As of today, there are two main areas of the product that still require Internet Explorer - Billing and eDocuments.  

Future State

iSalus Healthcare is actively converting the remaining areas of the product off of the old Internet Explorer dependent code and onto the more modern codebase.  This project is scheduled to be completed in Q2 to Q3 of 2021.


At the time of writing this, iSalus Healthcare requires users that must access the Billing portal or eDocuments portal to scan documents using Internet Explorer 11.  

All other users that do not need to access this portal are encouraged to use the most recent version of Google Chrome.

Microsoft's Support Plan for Internet Explorer 11

Microsoft plans to support Internet Explorer for several years to come. Based on Internet Explorer End of Support policy,

Internet Explorer is a component of the Windows operating system and the most current version will continue to follow the specific support lifecycle policy for the operating system on which it is installed. Internet Explorer 11 will be supported for the life of Windows 7, Windows 8.1, and Windows 10.

Windows 10 will be mainstream supported until October 13, 2020, and the end of extended support is October 14, 2025.  Therefore, you should have until at least 2025 to stop using Internet Explorer. iSalus plans to be free of this dependency long before that.