When working claims, it's important to document your work. It's important to make clear what's happened, both so that the system can track biller productivity and so that the next biller can follow your work and continue to pursue payment.
Key items when creating a Claim Comment for Billing needs:
Biller Action is used to document any follow up needed by billing. This will be used for reporting as well as tracking and is especially helpful when working Aged Receivables.
Followup Date is important as this will alert the date the action needs to be taken.
Default Comments may be utilized to store specific phrasing used often. These can be added to a particular Claim or Patient Comment and edited to save from having to type it out each time.