General

Problem:  Unable to print PDF's after Windows 10, build 2004 Update For users unable to print after updating their Windows 10 build to 2004 or beyond, see the steps below on how to fix the issue which is done through Adobe Reader DC’s application...

2021 EM Coding Changes - iSalus Healthcare's Plan On January 1st, 2021, the new rules related to billing for Office Visits will drastically change.  The new rules are intended to simplify and streamline the coding and documentation for E/M office v...

21 CFR, Part 11 has to do with how systems handle electronic records/signatures.  The stipulations of this rule that apply to iSalus are often in relation to our assurances of an audit trail, the capture and storage of electronic signatures, data ...

Q.  How do I add an alert to a patient's chart? A. Patient comments can be setup as an alert in order to notify staff members of important information pertaining to a specific patient. Follow these steps to add an alert: Navigate to either th...

It is not uncommon to send a communication with the wrong attachment. In order to delete this from the sent communication please follow the steps below. An attachment can only be removed from the most recent communication sent.   Steps to Complete ...

Problem: Users trying to receive 2FA token for their OfficeMD.net login may receive a delay when sending the 'New User Token'  after entering their credentials on the main login page when sending to their email address .   Solution ...

Problem:   My SOAP Notes/Other Text Content is Displaying as Unexpected Characters or Symbols Issue Explanation & Summary We understand how critical it is for your documentation to appear as intended and function seamlessly within our s...