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Last Updated: 04/22/2020
in Tools & Resources
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Last Updated: 02/23/2021
in FAQs & Troubleshooting Use one of the following options to contact support and create a new ticket: Create a Ticket through the Application's Support Portal Access the Support Portal by clicking on the 'headset icon' in the upper right corner of the app...
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When a practice is reporting on collections/payments/income, there are two dates which specifically relate to this data: Deposit Date and Deposit Post Date. The Deposit Date is the date that a payment was received at either the bank or the p...
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Last Updated: 10/17/2023
in Interfaces & Features
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Two-factor authentication (2FA) is quickly becoming the standard setup for any user needing to login to a system that contains secure data. The two-factor authentication process requires a user to have User ID Password Company ID Token ...
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Question: One of our claims has rejected showing a message that references Smart Edit . How do I fix this rejection? Solution: Some payers (primarily United Healthcare) are now doing front-end checks similar to NCCI Edits , which they ca...
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Last Updated: 08/04/2021
in Using iSalus Billing Statements
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Question: One of our claims has rejected for "Other Payer Insurance Type Code Missing or Invalid". How do I fix this rejection? Solution: This particular rejection means that Medicare is on the claim as a Secondary Payer, and the...
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