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Last Updated: 04/22/2020
in Tools & Resources
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Last Updated: 05/30/2024
in Using iSalus iScheduler
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Last Updated: 02/23/2021
in FAQs & Troubleshooting Use one of the following options to contact support and create a new ticket: Create a Ticket through the Application's Support Portal Access the Support Portal by clicking on the 'headset icon' in the upper right corner of the application. ...
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Question: One of our claims has rejected for "Other Payer Insurance Type Code Missing or Invalid". How do I fix this rejection? Solution: This particular rejection means that Medicare is on the claim as a Secondary Payer, and there is no MSP R...
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Last Updated: 10/17/2023
in Interfaces & Features
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Question: One of our claims has rejected showing a message that references Smart Edit . How do I fix this rejection? Solution: Some payers (primarily United Healthcare) are now doing front-end checks similar to NCCI Edits , which they call S...
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Two-factor authentication (2FA) is quickly becoming the standard setup for any user needing to login to a system that contains secure data. The two-factor authentication process requires a user to have User ID Password Company ID Token Curre...
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Question: One of our claims has rejected for "Claim Level Date is Missing or Invalid". How do I fix this rejection? Solution: The primary reason for this rejection is that the Place of Service (POS) on the claim is an Inpatient POS, and there i...