Articles
What do I do if I haven't received an ERA from a payer?
Question: What do I do if I haven't received an ERA from a payer? Solution: Sometimes, a practice may receive a direct deposit or check, but the related ERA is not visible within OfficeEMR. If this happens, a Support Ticket should ...
Why don't I see my claim when adding to a deposit batch?
Question: Why do I not see the claim I am looking for when adding a new claim to a deposit in the payment posting proces s? Solution If you are experiencing the above issue, please check the following: Verify that you have typed in the correct...
How can I add a custom adjustment to a manual EOB?
When posting a Payer EOB, you may find yourself wanting to add a custom adjustment. This process involves adding the custom CARC codes and setting them up to work as desired, then adding them with the other adjustments on the procedure line of your ...
What are the default/original CMS-1500 (HCFA) Form Setting Values?
The default settings for the 02-12 CMS-1500 Form are: Form Settings: X = 0, Y = 0; Width = 764, Height = 976 Image Settings: X = -13, Y = -15; Width = 780, Height = 1026 See CMS-1500 Form Settings for more details. ...
How do I write-off a patient balance on a claim?
Q. How do I write off a patient balance on a claim? Open the Patient Transaction History for the appropriate patient. Select the claim which has the balance to be written off. Right click over the Claim Number at the top right of the scree...
How do I switch my statements from RevSpring to Data Media
For practices that would like to fully automate their statement workflow, integrating with a statement vendor is a critical component to achieve that. iSalus has been integrated with RevSpring as our only statement vendor for many years. We ar...
Can I submit electronic claims to a payer which says "Invalid Payer ID" in Payer Setup?
Question: I just added a payer to my Payer Setup, but the Submission tab has a warning "Invalid Payer ID". Can I submit claims electronically to this payer? Solution: If you are only seeing "Invalid Payer ID' within the Ch...
How do I post a returned (NSF) check to a patient's account?
Q. How do I post a returned (NSF) check to a patient's account? A. There are two steps to the process: putting the money back on the claim/account, and adding an NSF fee (if appropriate). Open the Patient Transaction History for the appro...
eProvider Solutions Emergency Access Clearinghouse Connection Option
Question: What is eProvider Solutions (ePS) Emergency Access clearinghouse connection option? Answer: eProvider Solutions is a clearinghouse that we partnered with to aid with claims submission for commercial payers while Change Heal...