New Articles

  1. CoverMyMeds Default Process Steps

    Created On: 09/03/2025 in Using iSalus My Tasks CoverMyMeds Prescription ePA
    ePA Process Step by Step This article describes an expected workflow for the default configuration of the CoverMyMeds ePA process. Given the ePA process is a coordinated effort between the ePA Task assignee/prescriber, and Payer/PBM multiple variat...

  2. CoverMyMeds Prescription ePA

    Created On: 09/03/2025 in Using iSalus My Tasks

  3. CoverMyMeds Settings for Customized Workflows

    Created On: 09/03/2025 in Using iSalus My Tasks CoverMyMeds Prescription ePA
    ⚠️ These settings are Beta-only in the 9/11/2025 Release    CoverMyMeds (CMM) Settings for Electronic Prior Authorizations (ePA) We have introduced new settings to give practices greater control over how the CMM ePA feature is used. By defaul...

  4. Link to Receipt Details on Receipt Payment from Transaction History

    Created On: 09/02/2025 in Using iSalus Billing Insurance Transaction History
    If a payment, viewed from the Transaction History screen, was created from a receipt, you can link to the receipt details from the Patient Transaction History payment right-click menu. If the payment being right-clicked on was created from a recei...

  5. Getting Started with Electronic Public Health Case Reporting

    Created On: 09/02/2025 in Using iSalus EMR Public Health Case Reporting
    Getting started begins with reaching out to your Public Health Agency - they should direct you on how to get started! Public Health Case reporting is the  electronic initial case report (eICR) is the OfficeEMR feature that supports automatic sub...

  6. Using the Public Health Case Reporting Dashboard

    Created On: 09/02/2025 in Using iSalus EMR Public Health Case Reporting
    Prerequisite Checklist of Requirements for Turning on the Case Reporting Feature To begin using the Dashboard the steps listed below should be completed. If they are not just reach out using your support case to get your next steps for going ...

  7. Company Setting - Populate Primary ICN Number When This Payer is the Secondary

    Created On: 09/01/2025 in Setup & Account Administration Company Settings
    The " Populate Primary ICN Number When This Payer is the Secondary"  company setting allows a practice to pull the ICN number from the 835 when the deposit/claim is posted from the primary payer response, and then add the ICN number to the Origi...

  8. New Company Setting - Override Default referring to rend. provider when Medicare Requirement

    Created On: 09/01/2025 in Setup & Account Administration Company Settings
    The " Override Default referring to rend. provider when Medicare Requirement"  company setting allows a practice to enter a comma delimited list of provider IDs that should ignore the setting "Default referring to rend. provider when Medicare" i...

  9. Release 25.139 - September 16, 2025

    Created On: 08/29/2025 in Release Notes
    New features  | Enhancements | Resolutions Highlights New Features Enhancements New Public Health Case Reporting Dashboard New Patient Expired Credit Cards View New Text to Pay Links Reports Sa...

  10. Reset your MFA method for your ID.me Login

    Created On: 07/08/2025 in Interfaces & Features ID.me Identity Proofing & EPCS Credentialing
    This article describes the necessary steps an ID.me prescriber must take in order to update or reset their multi-factor authentication (MFA) method with ID.me. Steps to Complete The ID.me login for users - including the MFA method - is control...
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