Updated Articles

  1. How to Contact Support

    Use one of the following options to contact support and create a new ticket: Create a Ticket through the Application's Support Portal Access the Support Portal by clicking on the 'headset icon' in the upper right corner of the application. ...
  2. How to Generate/Use the Support Pin

    When contacting support to create a ticket via phone or email, you will be required to provide a 6-digit PIN to validate your identity during the Support process. This user-level Support PIN is generated within the application and is good for 24...
  3. RecordSync | Document Exchange

  4. Overview of RecordSync

    This feature is currently in BETA   and expected to be released to all customers in May, giving practices enough time to establish workflows before the 180-day reporting period for H2  2025. RecordSync is a bi-directional document exchange f...
  5. Release 25.131 - March 20, 2025

     
  6. Release 25.132 - April 3, 2025

    New features | Enhancements | Resolutions New features New Option to Void a Patient Letter U13504: We have implemented the ability to cancel letters (signed documents) within a patient's medical record when they are e...
  7. eICR Process and Process Diagram

    When engaging with our electronic case reporting (eICR) module for Public  Health Agency (PHA) reporting, the process uses an automated trigger code table built into OfficeEMR to determine when to build and automatically send an eICR. OfficeEM...
  8. Public Health Case Reporting

  9. Version 25.130 – March 1, 2026

    This is only intended as an example of what a new Release Note format might look like based on team discussions.               🚀 OfficeEMR Release Notes Welcome to your latest update! This release brings new clinical tools, billing w...
  10. Problem List