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Last Updated: 05/23/2025
in FAQs & Troubleshooting
When contacting support to create a ticket via phone or email, you will be required to provide a 6-digit PIN to validate your identity during the Support process. This user-level Support PIN is generated within the application and is good for 24...
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Last Updated: 05/23/2025
in FAQs & Troubleshooting Use one of the following options to contact support and create a new ticket: Please note that to ensure only valid users enter tickets via this screen, all customers submitting support tickets through the portal must be logged into OfficeEMR. ...
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The Check for New or Established Patient Procedure Company Setting for Claim Validation Rules allows users to determine when charges should be classified as a New Patient Visit or an Established Patient Visit. Enabling this setting will...
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The Send Receipt Detail to MML Account company setting allows users to to display patient receipts within the patient's MML account. Enabling this setting adds patient receipts to the Payment History section under Billing within the MML account,...
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The Prompt Insurance Assignment for Appointments Missing an Insurance company setting allows users to automatically update any current and future appointments missing insurance with the newly added insurance via a prompt. Enabling this setting w...
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Last Updated: 05/22/2025
in Using iSalus EMR Letters
Voiding and Reauthorizing a Patient Letter Users can now void patient letters (including signed documents) when they are created in error—such as being attached to the wrong patient. This feature ensures proper audit logging and compliance wi...
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Last Updated: 04/29/2025
in Release Notes
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Last Updated: 04/29/2025
in Release Notes
New features | Enhancements |
Resolutions
New features
New Option to Void a Patient Letter
U13504: We have implemented the ability to cancel letters (signed documents) within a patient's medical record when they are e...
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When engaging with our electronic case reporting (eICR) module for Public Health Agency (PHA) reporting, the process uses an automated trigger code table built into OfficeEMR to determine when to build and automatically send an eICR. OfficeEM...