New Articles

  1. Link to Receipt Details on Receipt Payment from Transaction History

    If a payment, viewed from the Transaction History screen, was created from a receipt, you can link to the receipt details from the Patient Transaction History payment right-click menu. If the payment being right-clicked on was created from a recei...
  2. Getting Started with Electronic Public Health Case Reporting

    Getting started begins with reaching out to your Public Health Agency - they should direct you on how to get started! Public Health Case reporting is the  electronic initial case report (eICR) is the OfficeEMR feature that supports automatic sub...
  3. Using the Public Health Case Reporting Dashboard

    Prerequisite Checklist of Requirements for Turning on the Case Reporting Feature To begin using the Dashboard the steps listed below should be completed. If they are not just reach out using your support case to get your next steps for going ...
  4. Company Setting - Populate Primary ICN Number When This Payer is the Secondary

    The " Populate Primary ICN Number When This Payer is the Secondary"  company setting allows a practice to pull the ICN number from the 835 when the deposit/claim is posted from the primary payer response, and then add the ICN number to the Origi...
  5. New Company Setting - Override Default referring to rend. provider when Medicare Requirement

    The " Override Default referring to rend. provider when Medicare Requirement"  company setting allows a practice to enter a comma delimited list of provider IDs that should ignore the setting "Default referring to rend. provider when Medicare" i...
  6. Release 25.139 - September 16, 2025

    New features  | Enhancements | Resolutions Highlights New Features Enhancements New Public Health Case Reporting Dashboard New Patient Expired Credit Cards View New Text to Pay Links Reports Sa...
  7. Reset your MFA method for your ID.me Login

    This article describes the necessary steps an ID.me prescriber must take in order to update or reset their multi-factor authentication (MFA) method with ID.me. Steps to Complete The ID.me login for users - including the MFA method - is control...
  8. Record Locator Profile

    The Record Locator Profile is used as an alternative address and contact info screen for practices using our Record Locator (RecordSync) feature. Customers whose details in the "Company Profile" do not meet Surescripts' requirements, such as pract...
  9. Company Setting: Check for New or Established Patient Procedure

    The Check for New or Established Patient Procedure   Company Setting for Claim Validation Rules allows users to determine when charges should be classified as a New Patient Visit or an Established Patient Visit.  Enabling this setting will...
  10. Company Setting: Send Receipt Detail to MML Account

    The Send Receipt Detail to MML Account company setting allows users to to display patient receipts within the patient's MML account. Enabling this setting adds patient receipts to the Payment History section under Billing within the MML account,...