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The Summary window in the OfficeEMR Mobile application provides easy access to critical areas of a patient's chart, including the patient's encounter history. Encounters consist of notes created as the result of a visit as well as communications rel...
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Last Updated: 04/26/2021
in FAQs & Troubleshooting Billing Question: What do I do if I haven't received an ERA from a payer? Solution: Sometimes, a practice may receive a direct deposit or check, but the related ERA is not visible within OfficeEMR. If this happens, a Support Ticket should be created for...
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Last Updated: 01/04/2022
in Tools & Resources
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Many clients update their charges/fees on an annual basis. However, they may still want the option to charge patients the older fee for older dates of service. These are the steps to update those fees without changing the old fee. Go to Setup: Pro...
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Last Updated: 04/27/2022
in Implementation Best PracticesHow to change a claim status
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For clients who use the built-in Sliding Fee Scale functionality, the scales must be updated annually. iSalus will update the master table of standard federal poverty guidelines when they are released. However, clients must add their practice-specif...
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New Features and Updates General Appointment Reminders U15899 - Add Resource Alias Field: Some Resource names were too long or weren't recognizable to patients. An Alias field has been added to Resource Setup so the name be...
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Last Updated: 02/27/2024
in Using iSalus Billing Insurance
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The system also contains a Connect report related to auditing biller information: Biller Productivity : The Biller Productivity Report assists practices in reviewing the work that their billers are doing. Provided a date range, this report will r...
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Last Updated: 01/21/2021
in Using iSalus Reports