iSalus Healthcare is integrated directly with Listen360 to help you and your team deliver surveys and collect feedback from your patients. Listen360 provides you with the insights you need to make smarter business decisions, determine which aspects of your customer experience to improve and which will have the biggest impact on your business.
With real-time detractor alerts and nightly email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loyalty that results in personal recommendations from your happy customers.
This integration will:
- Send patient information to Listen360 upon checkout
- Listen360 will deliver surveys to your patients to collect feedback.
- Patients that provide positive reviews can be directed to websites like Vitals, HealthGrades, and Google to share their reviews online. This, in turn, helps to build your online presence.
- You will receive a nightly e-mail displaying results from the prior day.
- Your team can log in to the Listen360 portal to see responses, reach out to unhappy customers and report on the responses.
The first step is to sign-up for Patient Surveys: https://isalushealthcare.typeform.com/to/Bhw3pymx
Configure Survey Rules in Listen360
Once you sign-up, you will be contacted by our Implementation Team. They will work with you to configure the solution. They will help customize the questions that are asked and show you around the Listen360 application.
Configure Survey Rules with iSalus
Once you have set up the rules within Listen360, the next step is to configure our application. This will be done by the team setting up the application for you.
Once the Patient Survey Integration has been configured for your practice, you will be able to start using the system to deliver surveys to your patients.
Sending Survey's to Listen360
The Patient Survey Integration with Listen360 is a completely automated process from within the iSalus application. The integration works by recognizing when a patient's appointment status has been changed to Check Out. When this happens, a new patient appointment file is generated and sent to Listen360 in real-time. This provides Listen360 with information about that patient as well as details about the appointment. This ensures that when a patient responds to the survey, you can analyze information like where they were seen, what type of appointment they were seen for, and much more.
Listen360 Patient Experience
Patients will receive a survey link via their e-mail on the same day of their appointment after they have checked out. When clicking on this link, they will then be directed to complete the survey that you have configured.
If that patient has provided you with a favorable rating, that patient may be asked to post their review on popular sites like HealthGrades, Vitals, or Google.
Receiving Daily Updates
Every morning, Listen360 will e-mail your team a copy of the results from the prior day. This helps you stay up to date in real-time on how patients are feeling and what they are saying about their experience.
Manage the Survey Responses using the Listen360 Dashboard
As patients complete the surveys, you can use the Listen360 Dashboard to both analyze the results and proactively reach out to unhappy customers.
Learn more about using Listen360 here: https://support.listen360.com/hc/en-us/categories/115000355203-Training