Error Level: Deposit
Error Message: Unable to process an ERA that is marked as debit.
Actions to Take: No action required. The error will automatically be set to resolved and the entire deposit will be set to a status of Ignore.
About this Error: When an ERA is received, a Credit/Debit Flag is supplied in field BPR-03. This code is used to indicate if the amount provided is either a debit or a credit. A debit is very rarely used and can not be processed by our application. The guidance provided states: "Use this code to indicate a debit to the payer's account and a credit to the provider's account, initiated by the provider at the instruction of the payer. Extreme caution must be used when using Debit transactions. Contact your VAB for information about debit transactions. The rest of this segment and document assumes that a credit payment is being used."
| Code | Definition |
|---|---|
| C | Credit |
| D | Debit |
Error Level: Deposit
Error Message: Duplicate Deposit
Actions to Take: User should resolve the error by reviewing the duplicate deposit in question and decide to either move forward withe creating/posting the deposit or removing the duplicate deposit that was just created.
- Click Resolve
- Review the list of potential duplicate deposits. You can click on the Deposit ID to open the deposit for review.
- If you belive that the deposit that was just created is in-fact a duplicate and is not needed, select Remove Deposit. However, if you believe that this is not a duplicate and would like to proceed, click Ignore.
About this Error: Whenever an ERA/EOB is created, the system will now check for an existing deposit that may already be in the system. The check will be based on the following details. If a duplicate deposit is found, then a deposit error will be added to the deposit.
- Deposit Date
- Check Amount
- Check ID.
Error Level: Deposit
Error Message: Unable to process an ERA with transaction heading codes of D, P, or X.
Actions to Take: No action required. The error will automatically be set to resolved and the entire deposit will be set to a status of Ignore.
About this Error: When an ERA is received, a Transaction Handling Code is supplied in field BPR-01. This code is used to decide how to process an ERA. If the code 'D', 'P', or 'X' is received, our application will not process it. Below are all possible options.
| Code | Definition |
|---|---|
| C | Payment Accompanies Remittance Advice |
| D | Make Payment Only |
| H | Notification only |
| I | Remittance Information Only |
| P | Prenotification of Future Transfers |
| U | Split Payment and Remittance |
| X | Handling Party's Option to Split Payment and Remittance |
Error Level: Deposit
Error Message: Unable to determine ERA Check Number/Trace ID.
Actions to Take: User should resolve the error by entering the check number/track ID for that deposit.
- Click Resolve
- Enter the check number/trace ID that you would like to use for this deposit.
- Click Save
About this Error: When an ERA is received, our application will set the ERA Check Number/Trace ID field based on the value supplied in TRN 02. If this value is missing, the filed will be blank. Users will set this value manually when creating an EOB.
Error Level: Deposit
Error Message: Unable to determine ERA payment method.
Actions to Take: User should resolve the error by selecting a payment method for that deposit.
- Click Resolve
- Search for the payment method that you would like to use for this deposit and select it from the list.
- Click Resolve
About this Error: When an ERA is received, our application will set the Payment Method based on the ERA Payments setup window. In the event an invalid code is provided, this value will be blank and must be set manually.
Error Level: Deposit
Error Message: Unable to determine ERA payment type.
Actions to Take: User should resolve the error by selecting a payment type for that deposit.
- Click Resolve
- Search for the payment type that you would like to use for this deposit and select it from the list.
- Click Resolve
About this Error: When an ERA is received, our application will set the Payment Type based on the ERA Payments setup window. In the event an invalid code is provided, this value will be blank and must be set manually.
Error Level: Deposit
Error Message: Unable to determine ERA payer based on reference code.
Actions to Take: User should resolve the error by setting the payer to one that exists in the application.
- Click Resolve
- Search for the payer to link the deposit to (or Ignore the error).
- Click Save
About this Error: When an ERA is received, there are several value supplied indicating which insurance carrier issued the payment. Most of the time, our application will use these details to select the correct payer in our application. However, sometimes this can not happen.
Error Level: Deposit
Error Message: At least one provider-level adjustment was found.
Actions to Take: User should resolve the error by posting money to the appropriate claim or ignoring the error.
- Click Resolve
- Search for the claim that you would like to post this money to or select Ignore.
- Once the claim is selected, the remaining fields will be populated. Also, the procedure lines from the claim will be displayed.
- The application will attempt to associate the Adjustment Amount with the correct procedure lines based on the outstanding balance of those procedures.
- Make any necessary changes to the posting information that you desire.
- NOTE: If you do not allocate the entire adjustment amount, the error will still exist. You will repeat the steps described above to allocate any remaining amount to other claims.
- NOTE: If you do not allocate the entire adjustment amount, the error will still exist. You will repeat the steps described above to allocate any remaining amount to other claims.
- Click Save.
About this Error: When an ERA is received, our application will identify any PLB Adjustment Reason Codes that are provided and handle these errors based on the settings found in the ERA PLB Amounts setup table.
