Electronic Prescriptions FAQ
The EMR uses the First Databank, hereafter referred to as FDB, MedKnowledge drug database as our source of medications data. iSalus applies weekly updates to the drug knowledge base. FDB works directly with drug manufacturers to keep the drug databa...
I do not have a .PFX saved on my computer and I am unable to complete the EPCS Mobile Authentication setup in iSalus. How do I get the .PFX file?
When setting up the EPCS IdenTrust Mobile Authentication process, it is imperative that you back up the .PFX (certificate file) that IdenTrust provides. This .PFX file must be loaded as part of the following process: Add your IdenTrust Mobile Ce...
Add a pharmacy as a Favorite
Q. How do I add a pharmacy as a Favorite? A. You can add a pharmacy to your favorites using the following steps: Go to Setup in the bottom left corner Under "EMR Setup" choose "Pharmacies" Search for the name of the pharmacy you would like t...
RxHub History Request: Eligibility has not been run for patient
This article will describe the reason you may receive the following error when running the RxHub History for a patient. Potential Cause The patient's insurance information is inaccurate or incomplete within the Patient Setup. Verify Issue Na...